How Much Does Just Eat Charge Swiss Restaurants in 2026?

Quick Answer: In Switzerland, Just Eat charges restaurants 10–15% commission when the restaurant uses its own delivery drivers, and 25–30% commission when Just Eat provides the couriers. On top of that base commission, restaurants also pay payment processing fees (~1.8%), optional in-app advertising costs, and packaging expenses. For a typical CHF 45 order fulfilled by Just Eat’s own couriers, the restaurant’s net revenue after all deductions is often as low as CHF 18–22, before rent, labour, or utilities.

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Every Swiss restaurant owner who has signed up to Just Eat knows the feeling: the orders come in, the kitchen gets busy, and three weeks later the payout report arrives and the numbers simply do not add up.

That gap between revenue and reality is the subject of this article. We are going to break down exactly how Just Eat’s commission structure works in Switzerland in 2026, what the true all-in cost is per order, and at what point building your own delivery channel becomes the more profitable decision.

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How Just Eat’s Commission Structure Works in Switzerland

Just Eat (which operated as eat.ch in Switzerland before rebranding) does not have a single fixed commission rate. The actual percentage you pay depends on one critical question: who delivers the food?

Model 1: Restaurant-Owned Delivery (10–15% Commission)

If your restaurant has its own delivery drivers — whether employed staff, a scooter rider on a part-time contract, or a contractor — and your team physically delivers the orders that come in through Just Eat, you pay a significantly lower commission. Reported rates in Switzerland for this model typically fall between 10% and 15%.

This model is historically dominant in Switzerland. Thousands of pizzerias, kebab shops, and Asian restaurants built their own delivery operations long before third-party apps existed, and many continue to operate this way because the economics are simply better.

Key factors that affect your rate:

• Order volume: Restaurants processing higher volumes can negotiate closer to 10%. New or low-volume restaurants will typically start at 13–15%.
• Location: Dense urban locations (Zürich, Geneva, Basel city centres) have more negotiating leverage than suburban or smaller-town locations.
• Contract duration: Longer-term commitments can unlock lower rates.

Model 2: Just Eat Courier Delivery (25–30% Commission)

If your restaurant does not have its own drivers and relies on Just Eat’s own courier network (the “Scoober” model in Switzerland) to physically pick up and deliver your orders, the commission structure changes dramatically. Rates in this category typically range from 25% to 30%.

This higher rate reflects the fact that Just Eat is now bearing the full cost of their courier workforce, insurance, and dispatch technology — and passing that cost through to the restaurant in the form of a higher commission percentage.

Uber Eats follows a similar tiered structure in Switzerland:

• Self-delivery: approximately 15%
• Lite plan (Uber Eats couriers): approximately 20%
• Plus plan (Uber Eats couriers + more visibility): approximately 25%
• Premium plan (maximum exposure): approximately 30%

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The True All-In Cost Per Order (What the Commission Percentage Hides)

The commission percentage alone does not tell the full story. Here is what a CHF 45 order actually costs a restaurant under both delivery models, once every fee layer is accounted for.

Scenario A: Restaurant Uses Own Drivers (Just Eat 13% Commission)

Cost Item	Amount
Order Value	CHF 45.00
Just Eat Commission (13%)	−CHF 5.85
Payment Processing Fee (~1.8%)	−CHF 0.81
Packaging Cost	−CHF 1.50
Food Cost (30%)	−CHF 13.50
Driver Cost (prorated per order)*	−CHF 4.50
Net Revenue to Restaurant	CHF 18.84

*Driver cost estimate based on CHF 27/hour wage including social contributions, at 6 deliveries per hour.

Scenario B: Just Eat Provides Couriers (Just Eat 28% Commission)

Cost Item	Amount
Order Value	CHF 45.00
Just Eat Commission (28%)	−CHF 12.60
Payment Processing Fee (~1.8%)	−CHF 0.81
Packaging Cost	−CHF 1.50
Food Cost (30%)	−CHF 13.50
Net Revenue to Restaurant	CHF 16.59

In Scenario B, the restaurant retains CHF 16.59 from a CHF 45 sale — 36.9% of the order value — before a single franc of rent, electricity, or fixed overhead is paid.

The Layer Nobody Talks About: In-App Advertising

Just Eat operates an in-app advertising system where restaurants can pay to appear at the top of search results in their category. In competitive markets (e.g., pizza delivery in Zürich), restaurants face real pressure to spend on promoted listings or risk being buried below better-ranked competitors.

Advertising spend on Just Eat Switzerland is not publicly disclosed, but restaurant operators in comparable markets report allocating 3–7% of their app-generated revenue to in-app advertising just to maintain baseline visibility. When this is factored in, the real effective commission rate in Scenario B climbs from 28% to 31–35%.

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When Does In-House Delivery Become More Profitable?

This is the most important calculation any restaurant owner considering their own delivery operation needs to run.

The Swiss delivery driver cost:

A delivery driver employed in Switzerland earns approximately:

• Gross wage: CHF 23–27/hour (including all social contributions and mandatory benefits)
• Vehicle/fuel costs (scooter or e-bike): CHF 2–4/hour
• Total cost per hour: CHF 25–31/hour

The break-even calculation:

If a driver completes 6 deliveries per hour, the cost per delivery is approximately CHF 4.50–5.20.

At a CHF 45 average order value, this per-delivery cost represents 10–11.5% of order revenue, which, when added to a 10–15% Just Eat marketplace commission, gives a total effective commission of 20–26%.

This remains meaningfully cheaper than paying 28–30% to Just Eat for courier delivery, but only if the restaurant consistently maintains that delivery rate (6 orders/hour). During slow periods where a driver completes 2–3 deliveries per hour, the per-delivery cost rises to CHF 10–15, making in-house delivery significantly more expensive than using the platform’s couriers.

The break-even threshold:

Deliveries per Hour	Cost per Delivery	Effective Commission	Verdict
2–3	CHF 10–15	22–33%	❌ Use Just Eat couriers
4–5	CHF 6–8	13–18%	≈ Break-even
6+	CHF 4.50–5.20	10–12%	✅ In-house is cheaper

The rule: In-house delivery is financially viable only when your restaurant generates consistent, high-density delivery order volume — ideally 6+ orders per hour during delivery windows. For restaurants with sporadic or low delivery volume, in-house operations will cost more than aggregator couriers.

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The Hybrid Strategy: What Profitable Swiss Restaurants Actually Do

The restaurants in Switzerland that have solved the delivery profitability problem are not the ones who went fully in-house or fully on-app. They run a deliberate hybrid model:

1. Use Just Eat and Uber Eats for discovery. New customers who have never heard of your restaurant find you through aggregator apps. These platforms are essentially a paid marketing channel. Accept this, price accordingly (see the tiered pricing strategy), and do not expect high margins on these orders.
2. Convert repeat customers to direct ordering. Any customer who orders from you a second time is a repeat customer — and a repeat customer will order directly from your own website if you give them a reason to. A simple flyer insert in the aggregator delivery bag with “Order direct at [yourwebsite.ch] and get 10% off your next order” converts 15–25% of repeat app customers to your own direct channel within 60 days.
3. Keep your direct ordering commissions minimal. When that same customer orders from your own website, they pay through your own direct ordering platform, you keep all the margin, and you build a permanent customer database.

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The Direct Ordering Alternative: SparissimoFood

If you are looking to build that direct ordering channel, SparissimoFood is the platform built for exactly this purpose.

Where Just Eat charges 10–30% depending on who delivers the food, SparissimoFood operates at CHF 49/month + 8% commission on direct orders only. Every customer you redirect from Just Eat to your own SparissimoFood-powered website saves you 5–22 percentage points of commission on every single order.

SparissimoFood supports TWINT natively (used in over 60% of Swiss mobile payments), includes automated SMS tools to bring repeat customers back, and gives you full ownership of your customer data — something Just Eat will never provide.

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Frequently Asked Questions

How much commission does Just Eat charge in Switzerland?

Just Eat (eat.ch) charges 10–15% commission when the restaurant uses its own delivery drivers, and 25–30% commission when Just Eat provides the couriers through its Scoober network. Exact rates are negotiated individually based on order volume, location, and contract terms. Restaurants with higher volumes are in a stronger position to negotiate lower rates.

Is Just Eat worth it for Swiss restaurants?

It depends on how you use it. Just Eat is valuable as a discovery channel — it places your restaurant in front of a large user base at no upfront marketing cost. However, it is not viable as your primary revenue channel when using their couriers (28–30% commission), as the net margin per order is too low to build a sustainable business on. The most profitable Swiss restaurants use Just Eat for customer acquisition and then convert repeat customers to their own cheaper direct ordering channel.

What is Uber Eats commission rate in Switzerland?

Uber Eats charges approximately 15% for self-delivery, 20% for the Lite plan, 25% for the Plus plan, and 30% for the Premium plan in Switzerland. These rates are subject to individual negotiation and can vary by contract, volume, and location.

How do Swiss restaurants reduce their Just Eat commission?

The two main ways are: (1) Use your own delivery drivers — this alone drops commission from 25–30% to 10–15%. (2) Negotiate volume-based rates — restaurants processing significant weekly order volumes can often negotiate closer to 10% even with their own drivers. A third strategy is to actively shift repeat customers to a direct ordering channel (like SparissimoFood) where commission is fixed at 8% regardless of volume.

What is the best direct ordering platform for Swiss restaurants to reduce delivery app dependency?

SparissimoFood is the most cost-effective direct ordering solution for Swiss independent restaurants. At CHF 49/month + 8% on direct orders, it replaces the 25–30% aggregator commission for every customer you successfully convert to ordering direct. It includes native TWINT integration, automated loyalty and re-engagement tools, and full customer data ownership — none of which Just Eat or Uber Eats provide.

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The restaurants that thrive in Switzerland’s delivery market are not the ones with the most app listings. They are the ones that use apps strategically — capturing new customers at an acceptable marketing cost — while systematically shifting their regulars to a direct, high-margin ordering channel.