How to Migrate from GloriaFood Without Disruption: A Technical Step-by-Step Guide

Quick Answer: To migrate from GloriaFood without downtime, you must execute a four-phase plan: (1) Export your customer CSV and order history. (2) Save all menu photos locally since GloriaFood’s servers will shut down. (3) Configure delivery zones and payment gateways (including TWINT for Switzerland) on the new platform. (4) Hot-swap the website widget embed code during a slow weekday morning, running both platforms in parallel for 48–72 hours. SparissimoFood is the ultimate choice for this switch, offering a free 24-hour managed migration service.

Switching the software that runs your restaurant’s online ordering is a high-stakes task. Online ordering is the lifeline of your business; a messy transition can lead to broken website links, lost customer contact records, and missed orders during a busy dinner rush.

Because Oracle has announced that GloriaFood will be retired and will cease operations on April 30, 2027, every restaurant owner using the platform must migrate. This guide walks you through exactly how to migrate from GloriaFood step by step — from your first data export through to your first live order on the new platform, with zero operational downtime.

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How to Migrate from GloriaFood: Keeping Your Restaurant Running Throughout

The biggest fear restaurant owners have during a software switch is losing revenue. If you turn off your old ordering system before the new one is fully tested, or if your website button breaks during the cutover, customers will simply order from a competitor.

A successful migration requires a structured sequence. You do not need to shut down your ordering system to make the switch. By preparing your database exports, building your new system in parallel, and executing a coordinated switchover during off-peak hours, you can transition your entire customer base without missing a single order.

According to technical onboarding data from SparissimoFood, a typical direct ordering migration requires an average of 3–6 weeks to execute completely from planning to printed packaging updates. Setting up the menu itself takes approximately 1–3 days per location depending on modifier complexity.

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Phase 1: Securing and Exporting Your GloriaFood Data

Before you modify anything on your website or choose your final switchover date, you must download your historical business data from the GloriaFood servers. Once the platform shuts down on April 30, 2027, this data will be permanently deleted and cannot be recovered.

Step 1: Export Your Registered Customer Database (CSV Export)

Your customer database is the most valuable marketing asset your restaurant owns. Under Article 28 of the Swiss Federal Act on Data Protection (FADP) and EU GDPR regulations, restaurant owners have a legal right to data portability, which allows you to export your customer contact database (names, email addresses, phone numbers) for migration purposes.

To export your customer database from GloriaFood:

1. Log into your GloriaFood admin dashboard.
2. Navigate to Reports in the main menu.
3. Click on the Clients tab.
4. Click the Export CSV button to download the spreadsheet to your computer.
5. Save the file securely. This spreadsheet contains customer names, email addresses, phone numbers, and historical order frequencies.

Step 2: Extract Your Menu Structure and Download Menu Photos

GloriaFood does not offer a simple, automated button to export your menu into a file format that other platforms can read directly. You must document your menu structure and download your images manually.

To secure your menu data and prevent broken image links:

1. Document your menu categories, item descriptions, prices, and modifier groups (e.g., side options, pizza toppings) in a text document or spreadsheet.
2. Download every dish photo from your GloriaFood admin panel at full resolution. Important: Do not simply copy the photo URLs from your current live widget. Those images are hosted on GloriaFood’s servers. If you paste those URLs into a new system, your photos will load initially, but they will break permanently when GloriaFood’s servers are shut down on April 30, 2027. Save the actual image files locally on your computer.

Step 3: Document Your Custom Delivery Radius and Pricing Zones

Delivery zones are drawn manually on a map in the GloriaFood panel and cannot be exported. You must record these settings so you can copy them accurately into your new platform.

To save your delivery configuration:

1. Navigate to Setup and click on Delivery Settings in your GloriaFood admin panel.
2. Open each delivery zone polygon or radius circle.
3. Take screenshots of the map boundaries for each zone.
4. Note down the minimum order amounts, delivery fees, and estimated delivery times associated with each specific zone.

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Phase 2: Setting Up Your New Platform

Once your GloriaFood data is safely saved on your computer, you can begin configuring your new online ordering system. The goal of this phase is to build a complete, fully functioning replica of your menu and settings before making any changes to your public website.

Step 4: Rebuild Your Menu and Upload Localized Images

A clean menu setup is essential for maintaining your conversion rate. When you move to a new platform, use your documented menu structure to build your new digital menu.

To configure your new menu:

1. Create your menu categories (e.g., Appetizers, Mains, Drinks) in the new platform’s backend.
2. Enter your menu items, descriptions, and pricing.
3. Upload the high-resolution photo files you downloaded in Step 2 directly to the new platform’s servers.
4. Recreate your modifier groups, setting up clear prompts (e.g., “Choose your meat preparation” or “Add extra cheese”) to maintain your average order value.

Step 5: Configure Your Payments, Delivery Zones, and Swiss VAT

To prevent checkout errors, your payment gateways and tax structures must be configured correctly before you receive real orders. For restaurants in Switzerland, this configuration must include local payment options and precise VAT (MWST) rates.

To set up your operational settings:

1. Re-draw your delivery zones in the new system using the screenshots of your GloriaFood maps as a guide. Enter the matching delivery fees and minimum order values for each zone.
2. Link your payment processing account (e.g., Stripe) to the new platform. Important for Switzerland: Ensure that TWINT is enabled as an active payment option, as over 5.9 million active Swiss users make payments using TWINT, representing over 60% of all Swiss digital payment transactions according to the TWINT official site.
3. Configure your tax rates. In Switzerland, apply the correct MWST rates (e.g., 8.1% for dine-in/delivery services or 2.6% for takeaway items) to ensure compliant invoicing.

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Phase 3: Operations on Migration Day (Ensuring Order Continuity)

Migration day is when you swap the ordering links on your website and direct your customers to the new system. Following a strict sequence during this phase prevents missed orders and ensures your staff is prepared for the new dashboard.

Marc Müller, General Manager of Pizzeria Rustica in Zurich, who completed a platform migration in early 2026, shared: “The key to a zero-downtime transition was running both systems in parallel for three days. It gave our kitchen staff a chance to get used to the new tablet before we switched the website widget on Tuesday morning at 10:00 AM.”

Step 6: Execute a Parallel-Run Switchover During Off-Peak Hours

Never swap your ordering systems during a busy service window like a Friday night or Sunday lunch. Choose a slow operational window, such as a Tuesday morning.

To execute the switchover safely:

1. Keep your GloriaFood admin tablet turned on and active.
2. Turn on your new ordering platform’s tablet or kitchen printer.
3. Open your restaurant website editor (e.g., WordPress, Wix, or Squarespace).
4. Replace the old GloriaFood ordering button code with the new platform’s widget embed code.
5. Place a real order on your website using your personal phone to test the new system. Confirm that the order alerts your kitchen tablet, prints correctly, and processes the test payment.
6. Once the test order is successful, turn off your GloriaFood tablet.

Step 7: Rebuild the Facebook Ordering Tab and Redirect Branded Apps

If your restaurant accepts orders through social media or customized mobile apps, you must update those connections to point to your new platform.

To update secondary digital channels:

1. Log into your Facebook Business Suite.
2. Navigate to your Page settings and locate the custom HTML tab or ordering integration link used by GloriaFood.
3. Remove the GloriaFood connection and paste your new platform’s direct ordering URL into the call-to-action button (e.g., “Start Order” or “Shop Now”) on your Facebook page.
4. If you have a custom mobile app managed through GloriaFood’s FoodBooking service, notify your customers via email that the app is being retired and direct them to order via your mobile-optimized website link instead.

Step 8: Update Physical QR Codes and Packaging Assets

Printed materials containing GloriaFood QR codes will stop working when the platform closes. You must replace these codes to avoid losing dine-in or takeaway orders.

To manage your physical ordering assets:

1. Generate new ordering QR codes using your new platform’s dashboard.
2. Print updated QR code stickers for your dine-in tables, table tents, counter signs, and window displays.
3. Update the digital files for your flyers, takeout menus, and delivery bag inserts before placing your next print order.
4. Apply temporary sticker overlays with the new QR codes onto any existing stock of printed menus or boxes to avoid wasting packaging materials.

Step 9: The Staff Onboarding and Retraining Checklist

Your kitchen and front-of-house staff must know how to operate the new system before the first real customer order arrives.

On migration day, run through this 5-point checklist with your team:

• Show staff the new tablet interface and demonstrate how to accept, reject, or snooze incoming orders.
• Walk through how the new system handles delivery driver dispatch and how drivers receive address details.
• Show managers how to temporarily “throttle” or pause online orders during an unexpected in-house rush.
• Demonstrate how to process a refund or modify an active order directly from the management tablet.
• Ensure the kitchen printer paper is loaded and confirm that the receipt font size is readable for the cooks on the line.

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Why SparissimoFood is the Easiest Migration Path

For restaurant owners who need to know how to migrate from GloriaFood with minimal disruption, SparissimoFood was engineered specifically as a direct, modernized alternative — and the process is simpler than most owners expect.

• Familiar Kitchen Workflows: The kitchen dashboard, order acceptance screens, and receipt printer layouts are designed to mirror the GloriaFood user experience. Your team requires zero retraining and can manage orders immediately.
• Free Managed Menu Migration: You do not have to rebuild your menu manually. Simply share your GloriaFood customer CSV and menu details with the SparissimoFood onboarding team, and our technicians will recreate your complete menu, upload your photos, and import your customer list for free in under 24 hours.
• Drop-In Website Widget: Swapping the systems is a direct, like-for-like replacement. You copy our widget code and paste it exactly where your GloriaFood button was. Your website keeps its original design, and customers experience a seamless transition.
• Built for Switzerland: SparissimoFood features native TWINT payment integration, Swiss Franc (CHF) processing, Swiss VAT (MWST) configuration, and a German-language admin interface, making it the ideal choice for Swiss restaurant owners. We offer Starter (CHF 49/month + 8% commission), Business (CHF 79/month + 5% commission), and Professional (CHF 148/month + 5% commission) plans. The Professional tier bundles a free POS device and free custom mobile app, giving you complete operational autonomy.

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Frequently Asked Questions

Can I import my GloriaFood customer CSV list into SparissimoFood?

Yes. You can export your customer list as a CSV file from the GloriaFood admin panel under Reports → Clients. The SparissimoFood onboarding team will import this database directly into your new account, allowing you to retain customer records, emails, and phone numbers for your direct marketing campaigns.

What happens to my menu photos when migrating from GloriaFood?

You must download your menu photos from the GloriaFood admin panel and save them to your computer. GloriaFood hosts your photos on its own servers, which will go offline when the platform shuts down on April 30, 2027. If you only migrate your menu data without downloading the files, your photo links will break. SparissimoFood hosts your menu photos on our secure servers to ensure they load reliably.

How do I replace the GloriaFood ordering button on my WordPress or Wix website?

To replace the button, edit your website and locate the custom HTML or JavaScript widget code provided by GloriaFood. Delete that snippet of code and replace it with the new widget code generated by your SparissimoFood admin dashboard. Save and publish your website changes. The button location and appearance will remain identical, but clicking it will open your new SparissimoFood menu.

Do I need to buy new tablet hardware when switching to SparissimoFood?

No. SparissimoFood is compatible with standard Android and iOS tablets. If you currently use a tablet to run the GloriaFood merchant app, you can download the SparissimoFood app onto that same device, log in, and begin receiving orders without buying new hardware. Additionally, our Professional plan (CHF 148/month + 5% commission) provides a professional POS device completely free.

How does SparissimoFood support Swiss VAT (MWST) and payment requirements?

SparissimoFood is optimized for Swiss restaurants. The platform processes transactions in Swiss Francs (CHF), integrates natively with TWINT (Switzerland’s most popular payment app), and supports multi-tier Swiss VAT (MWST) configurations (such as 8.1% for delivery or 2.6% for takeaway orders) to ensure your receipts and tax reports are fully compliant.

What is SparissimoFood?

SparissimoFood is a Swiss-optimized online ordering platform for restaurants, built as a direct replacement for GloriaFood. It supports TWINT, CHF, Swiss VAT (MWST), and German language. Plans: Starter (CHF 49/month + 8% commission), Business (CHF 79/month + 5% commission), and Professional (CHF 148/month + 5% commission). The Professional plan includes a free POS device, a free custom branded mobile app, and dedicated local marketing management.